How to Raise a Concern
From 17 October 2018, the MASH will no longer be accepting written referrals including NSCB1 forms. The new process is explained below.
Children’s Advice and Duty Service
If you are a professional, i.e. working with a child or young person in a formal or voluntary setting and not a family member or member of the public, you can contact the Children’s Advice and Duty Service on their direct line: 0344 800 8021.
If you are a member of the public you can do this through Norfolk County Council’s Customer Services on 0344 800 8020.
For any call raising concerns about a child, the Children’s Advice and Duty Service will ask for:
They will also need to know where the child is now and whether you have informed parents/carers of your concern.
Notice to Callers:
- Preparing for the conversation: please see the tools developed by the Children’s Advice and Duty Service to support communication. This includes, FAQs and a flow chart. Please remember to record your concerns for your internal audit trail.
- Consent: Please can you ensure you seek consent for the referrals unless the concerns being raised suggest that the child/children or someone else (including the referrer) would be placed at risk of significant harm, or it might undermine a criminal investigation if the parents/carers are informed. Reasons for not seeking consent should be clearly stated when speaking with Children’s Advice and Duty Service and recorded on internal systems for your records.
For more information see the Norfolk Threshold Guide.
Child Protection Conference Documents
- Multi-Agency Child Protection Conference Report Form – revised September 2018
- Guidance Notes for Multi-Agency Conference Report
- Professionals Briefing – Child Protection Conferences (Signs of Safety Implementation)
- Professionals Views and Parents Views Decision Form
- Core Group Meeting Recording Template
- Child Protection Conference Booking Form
Local Authority Designated Officer (LADO) Referrals
If you have concerns about an adult working with a child under the age of 18 that you would like to report, please see the LADO Guidance and consultation documents below.
- LADO Consultation and Referral Guidance
- LADO Referral/Consultation Form
- LADO Leaflet – A guide to managing allegations against adults working/volunteering with children and young people
Completed LADO referral forms can also be posted to:
1 Norwich Business Park
Alternatively please see the Norfolk County Council Compliments and Complaints pages.